Return & Exchange Policy
Scope of Policy
This policy applies to all London Shine shoe care and household kitchen care products.
Exchange Eligibility
- Exchanges may be requested within 7 days of delivery only for damaged, defective, or incorrect products.
- Damaged or incorrect products must be reported within 48 hours of delivery.
- The product must be unused, unopened, and in its original packaging.
- A valid order number or proof of purchase is required.
- Clear photos of the product and damaged packaging must be provided for verification.
Non-Exchangeable Products
- Opened or used shoe care and kitchen cleaning products cannot be exchanged.
- Products damaged through misuse, improper handling, or incorrect storage are not eligible for exchange.
- Clearance and promotional products cannot be exchanged unless they are defective.
- Exchanges are not available for change-of-mind purchases.
Refund Policy
All purchases from London Shine are non-refundable.
Claim Approval and Replacement
- Once we receive your exchange request, we will submit it for approval. After approval, our team will share the designated return address and guide you through the next steps.
- Approved claims will receive a replacement after verification.
Contact Us
To request an exchange, contact hello@londonshine.pk or WhatsApp +92 371 2553968.